WEDNESDAY’S Q&A

By The Flying Pinto


I have another great question this week form Joe:

Q: Since you work first so much, I’ve got to ask, what’s the easiest/hardest meal to serve? Seems to me like breakfast would be pretty easy since it has a lot less options, at least on AA, which is who I tend to fly. It’s basically just three choices, omelet or cereal/fruit, bagel or biscuit, and drink. Once you get into the dinners, there are a couple of hot options, you’ve gotta worry about wine & cocktails on top of water & all the other drinks, etc, etc.

FP: I’ll answer for both cabins. In coach, I find it easier to serve lunch or dinner. Breakfast in coach involves a lot of coffee and tea. Here is a secret…..every FA I know has a pet peeve about passengers and coffee. The peeve is that nine out of ten people don’t tell you how they take their coffee. “What?” you say….is the big deal with that? Just ask them…right? Well, I’m not sure, but I can tell you from experience that it does get a tad annoying by row 32….leg #3. I guess you add that with having to ask, “Would like something to drink?” three times before the head phones come out of the ears and voila’….irritation sets in. I know that most passengers still don’t understand what the fuss is but trust me it’s not personal, it’s just one of those things: ) If you would like to get on your FAs good side, next time you fly say, “coffee, cream and sugar please.”

In FC everything is easier….to me. I find it more relaxing and Breakfast is a bit easier up front……(except for scrambling those eggs and the bacon splattering everywhere…hahaha!!) You’re right it is usually a lighter fare and even if all of my passengers kept how they take their coffee to themselves I only have to ask, “how do you take that?” at the most twenty four times;-) The only problem is I never work early enough to serve breakfast. I guess I like checking in late more than anything else!

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8 comments

  1. " In coach, I find it easier to serve lunch or dinner". Is that because lunch or dinner in couch are nonexistent ??? 🙂

    (just kidding… well, some because it has been at least a decade since I had lunch or dinner in a domestic flight)

  2. Wayne Conrad @ 2009-07-08 21:10

    I apologize in advance, and in arrears, for all those times y'all will think (and did think) that I was a complete moron because you had to ask me the question twice. You see, all I heard was "mmm mmm mmm mmm mmm mmmm?," it being difficult to hear the flight attendant when I am in 26 E and I hear mostly the slipstream through my not-properly-cleared ears. I know what you were thinking, but it really was my ears. Honest.

    When I'm thinking ahead, which isn't often enough to redeem me, I do try to answer the question ahead of time: "Coffee, black please."

  3. Joanna Jenkins @ 2009-07-08 21:59

    That would make me a terrific passenger. I don't drink coffee :-)))))
    xo

  4. The Lysser @ 2009-07-09 02:13

    I fly internationally and the service in the back is a piece of cake – chicken or beef. First class can get a little hairy as my (our) airline does a five course fine dining extravaganza of food which is a bit easier to serve than prepare. There's one flight attendant in the aisle and another in the galley getting everything ready and that can be a challenge on 5-6 hour flights from NYC to the UK.

  5. Never thought of how irritated Cabin Crew get from asking how you take your coffee or tea. This should be a topic of discussion in CRM sessions (just teasing).

    Well if you think that is irritating how do you think cabin crew feel on an LCC selling meals and in some parts of the world haggling over the price.

    Keep up the good work people.

  6. Good to know, I'll be more specific next time, I drink a lot of coffee!

  7. The Friendly Skies @ 2009-07-09 16:42

    Ohhh I totally agree… I always have to ask a few times. Especially when I have people out of New York whose English is a little lacking. Also with the ice. No ice, more ice, little ice, one cube please. Goes right up there with cream and sugar…

    plus we don't have milk and that makes a lot of people extra huffy. I said milk, not cream… haha.

  8. The Flying Pinto @ 2009-07-10 05:28

    A: hahaha…that's funny: ) my airline does actually serve food…at no charge! Any new questions for us?

    WC:No, apology needed…we can tell the difference between pax who can't hear us and the ones that are listening to their i-pods completely oblivious to our existence;-)and, you've got the coffee answer down so…you're the perfect pax!

    JJ: Well, we already knew you are perfect;-)

    L:Yes, I was talking domestic…maybe I will need to do a follow up post for international! Definitely, apples and oranges, can't really compare: )

    O: haha…yes, bring it up;-) I can't imagine haggling…yikes, no thanks!

    A:Yup,it's that easy, you'll make their day…enjoy your coffee;-)

    FS: 😉