CREW BRIEFINGS

By The Flying Pinto

This weeks Crew Brief is with Bobby. He writes a super funny, informative flight attendant blog, “UpUpandaGay.” He is also one of my twitter friends, be sure to check out his tweets!

The Flying Pinto: What is your story? How long have you been flying? What did you do prior?

Bobby: My story is a strange one! I graduated college in 2005 with a degree in Mass Media Communication. Though I had experience in the entertainment industry, working for Warner Brothers Television, I was having a string of bad luck locating a job. I moved to Los Angeles for a job that went bust within 2 weeks. Jobless in LA a friend of mine who was a flight attendant recommended the job to me. Growing up I wanted to be a pilot and thought this could be fun for a few years. I did some research, mostly on flightattendants.org and applied to Republic Airways. I was hired for Class 5 at Republic Airlines. Talk about seniority! I was based in DCA which was the deal breaker. Though I was #25 in base, I couldn’t afford to live there. A friend of mine at Republic was a furloughed US Airways flight attendant and mentioned they were hiring mainline flight attendants in Phoenix, since the merger with America West created a need for FA’s. I flew to Phoenix and was hired on the spot. I was “The New US Airways Class 1.” After flying under the America West Airlines work rules for a few months it made me dislike the job. Reserves were truly worked to the bone and taken advantage of. I transferred to US Airways’ Corporate Headquarters as a Coordinator of HR Programs. Then, 6 months later a position opened which I jumped on; I was promoted to an Analyst in InFlight Policies & Procedures. At age 23 and with 1 year flying experience I was now part of the team developing the flight attendant bible. After a change in management and a few signs things were headed down hill, I applied at a new start up company. I was hired in October 2007 as an “InFlight Team Leader,” 2 months after the company’s launch date, into FA class 6 (regaining my Republic seniority) and I’m about to celebrate my 2 year anniversary.

FP: Sounds like you are in a good place, and now you’ve got your blog and other writing gigs! I love the flexibility of our job what do you love about it? What keeps you flying?

Bobby: The flexibility is a GREAT benefit! I bid max hours with max days off.. or try to! I love being apart of someone’s vacation, move, send off to college or their birthday. It makes the job interesting to me. You really do get to meet a variety of people all with different stories. I’ve been invited to so many weddings and was even asked to walk a a 90 year old woman down the aisle at her 7th wedding. No joke! How could you not fly when you encounter people like this? It discounts the passengers whom are less than desirable.


FP: What kind of schedule do you hold, what kind of trips do you like to fly?

Bobby: I’m pretty senior and loving it! I hold 97% of the schedule I bid for. Our seniority is strange in that we have a “purser” seniority list and a “flight attendant” list. I’m on the “purser” list and since there is only one position per trip (as opposed to 2 FA’s per trip), it makes it harder to hold your perfect schedule. However, I do quite well! I bid #66. I usually bid for 1 leg-a-day transcon 4 day trips valued around 25/26 hours or 3 days around 19 hours. That maximizes my days off to about 15 or 16 days a month. Now that’s what I call a line!

FP: Nice, you need thirty plus years at my airline for a schedule like that! Our international bases have lead positions like your purser position. What is your biggest passenger pet peeve? How about biggest crew pet peeve?

Bobby: Oh no! You’ve opened the can and you might not be able to close it! Biggest passenger pet peeve is those who don’t listen to information regarding the inflight service and products offered. It seems you can make PA announcements and direct them to the service page in the magazine to inform them that you offer “orange, apple, cranapple and tomato juice” but someone will undoubtedly ask for pineapple for guava. Of course, you only encounter these people on the short flights and never on the longer ones making your 20 seconds per passenger ratio erode right in front of you as you have to re-explain what you offer. So, I guess, generally, people who just don’t listen! As for a crew pet peeve, that’s a hard question! I guess those pilots who constantly need to use the restroom. They ALWAYS need to use it right in the middle of service when everything is out and in the aisle and working the way it should, just to throw a wrench in the whole process! They should required to wear catheters!

FP: As you know I’ve had some strange happenings on my flights, what is the most bizarre thing you have seen on a flight?

Bobby: This isn’t so much bizarre as it is a freaky twist of fate.

I was working a flight from Phoenix to Boston, working First Class, and this 30-something year man boarded and sat in 1F. About 5 minutes later this older lady sat in 1D. They obviously didn’t know each other. Once inflight, the older lady took a liking to the cashews we were serving in First class and kept asking for more, at the same time, the guy next to her wanted to keep the gin & tonic flowing and reassured me he wasn’t driving home, his wife was picking him up.

The older lady then started a conversation with this man about how long he had lived in Boston, etc. He got to talking about growing up in Boston and how he was distant from his parents because he had a Nanny, Nancy, and how she raised him primarily but he was unable to locate her since the day the family decided she was no longer needed. He finished his story and turned to the older woman and asked what she did for a living. She responded as saying she was an Administrative Assistant now, but she, herself, was a Nanny in the past and asked this man if he was about 34 years old. Shocked, he responded yes. Exactly 34. She then named the town this man grew up in, and asked if that was here he was from. Again shocked, he said YES. He then questioned her where she was getting these guesses from and how they’re so right on, she turned to him and said “I’m Nanny Nancy.”

20 years later, on a flight from Phoenix to Boston, in front of their flight attendant, they reunited. She was flying home to Boston after visiting her extended family and he was flying home.

It was bizarre to watch the revelation unfold. As they both started to realize who each other was. It was quite the event!

FP: I love that story! What can we find in your carry on?

Bobby: Motrin to fight those delay headaches, don’t lie.. you get them too! They come on when you think about what the pax are going to say to you when they find out you’re on a ATC hold for 2 hours.

An inflatable pillow for commuting.

An eye mask, for those day sleeps or when you get that ONE hotel room with the light from the hotel sign shining right into it!

Eye drops, to combat those red-eyes I get when the stress level rises every asks me “what do you have to drink?”

Hand sanitizer. Enough said!

Pens. Though I can’t seem to hold onto them for a reason.

A camera. You never know who you might meet.

FP:Hahaha, my “delay” headaches need excedrin😉 Can we find you at the hotel bar or are you a slam clicker?

Bobby: That depends on the crew! If its a fun crew, friends of mine or just overall fun people, for sure I’m at the bar! Maybe even out on the town. If it’s a crew that keeps to themselves, I can slam click just as well as the rest of them. There are those times where I’m just so tired after a long transcon that I don’t want to socialize, especially if there was a lot of passenger issues that I had to deal with, in which case I’ll slam click. I can keep myself occupied with my blog and various other projects I’m working on.

FP: What is your favorite vacation destination?

Bobby: Lihue, Kauai. I had a few layovers there with US Airways and I fell in love. The beaches are true beaches with trees, branches and rocks everywhere. They’re not crowded, actually, there probably isn’t even anyone else on the beach other than you. It’s so relaxing and quiet. You can walk around the island and find some fun places to shop or eat, within walking distance if you want to. But if you want to stick to your resort and beach, you can do that just as easily. To me, that’s truly paradise.

FP: How does your spouse/partner feel about you flying?

Bobby: Well, why don’t I let him answer this question.

Sebastion: I know that flying makes him happy, so I have accepted that it’s what he does. I’ll be honest: it’s nice having the apartment to myself sometimes, but I won’t say it isn’t lonely a lot of the time. It can be rough when he is away for up to 6 days (on a bad week), but every time he walks through that door after a trip, my heart still leaps a little bit with the love that I know binds us. Every return is a new chance for us to catch up and really just bond again. I love him and will support him through all of his endeavors be them at home or 35,000 feet.


FP: Oh, I love Sebastion! What a great support system you have! We all need that in our lives! What is your best travel tip?

Bobby: For standby travel, go for the first flight. Even if it gets you to your destination or work early, maybe even really early it’s still worth it! As the day progresses and more and more paying passengers miss flights the open seats on the flights later in the day quickly start filling up leaving you stranded.

For regular paying travelers, when an airline says to check in 2 hours prior to departure they mean it! Though there might not be a line at the ticket counter, that’s not always true for TSA. Many don’t realize that airlines don’t have control over the screening checkpoint and can’t always rush passengers through. Most airlines don’t hold flights for TSA delays either. It’s best to be there early, checked in and waiting for the flight to board.

Thanks again Bobby, I love your blog and I’ve really enjoyed getting to know you better!

If you are a flight attendant and want to be a part of my “Crew Briefing” series, email me at [email protected]

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4 comments

  1. Joanna Jenkins @ 2009-08-28 15:56

    Great interview. It's nice to meet you Bobby– but were you photographed in an ice chest?!?!?!?

    Loved the story about the nanny. Sometimes it's really a small world even at 35,000 feet.

    Thanks Sarah for another great post!

    xo

  2. upupandagay @ 2009-08-28 20:02

    haha! I was in the overhead bin! 🙂

  3. Postcards and Coasters @ 2009-08-28 22:48

    Love the Nanny Nancy story…Crazy!

    You've done a lot for your young age!

  4. Anonymous @ 2009-08-30 04:04

    Wow, what a strange, snarky blog he has. Much prefer to read the "positive" blogs written by other FAs than one that threatens pax with $2000 fines for disobeying the fasten seat belt sign. (For what it's worth, an FAA Cabin Safety Inspector has no authority to fine a passenger that amount)

    His blog gives rise to the stereotype of flight attendants being demigods who make up rules, go on power trips and generally enjoy their jobs only because they have "power" over others.